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Career opportunities

Want to work for an employer dedicated to creating and maintaining extraordinary places on the world’s best harbour? Consider working with the Harbour Trust...

The Harbour Trust's sites are rich in history, link us to our complex past, and provide continuing connections. They are Country – the interconnected layers of water, land and air that, for First Nations Peoples, hold cultural practices, community and a sense of worth. They tell stories of colonisation and dispossession, of convict incarceration, of nineteenth and twentieth century military and defence roles, and speak of the enterprise and industry of the modern nation, and of the contemporary communities they have become.

The Harbour Trust’s mission is to bring to life our natural and cultural heritage and provide a lasting legacy for all Australians through conservation, remediation and the adaptive reuse of places in our care, and our vision is to create and share extraordinary places on Sydney Harbour and amplify their stories.

Following a recent review and legislative changes, the Harbour Trust has now been confirmed as the custodian of these important sites in perpetuity, and over the next three to five years will be progressively transforming them into ‘must see’ destinations, where people will learn more about their history and significance.  These public spaces and parklands are becoming vibrant communities with major events, exhibitions, venue hire, accommodation and tours, together with residential and business tenancy.

Career opportunities with our organisation include positions in environmental management, marketing and communications, planning, project management, business development, and property management. As an equal opportunity employer, we welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with a disability.

[Note: The Harbour Trust does not accept unsolicited employment applications. When a job vacancy becomes available, it will be listed on the job board below or advertised on online job marketplaces, either by the Harbour Trust or by appointed recruitment agencies.]

See also: About the Harbour Trust and Volunteering for the Harbour Trust

2× Education Program Guides (12 months fixed term contract 2 days per week)

Part Time 2 days per week -Monday and Wednesday.

The Education Program Guide is primarily responsible for communicating the history and significance of Cockatoo Island and other Harbour Trust sites. Education programs are linked to NSW Syllabus and Australian Curriculum Outcomes and are developed to ensure student engagement, connection, and historical learning. Programs are developed and delivered in education Stages. Content and communication (ideas, vocabulary, and questioning) within the programs are specific to each Stage.

Applicants should have previous experience in the delivery of a variety of school education programs and in adapting engagement strategies, within content parameters, to ensure best education practices.

While the primary responsibility of Education Program Guides is to deliver education programs, they will also engage in research as individuals and/or in group projects, which contribute to the development of new guided tour or education programs and offerings for teachers, schools, community education providers, and the general public.

Role accountabilities
  • Deliver Harbour Trust education programs to a range of students including Early Learners, Primary school students, High school students and Tertiary Students. Communicating the cultural, heritage and educational aspects of the Harbour Trust’s sites.
  • Deliver Stage-specific program content via direct teaching, questioning and hands-on learning experiences.
  • Greet schools and register visitors while providing a high level of visitor engagement and experience.
  • Perform safety briefings and at all times maintain work health and safety awareness and monitor visitor’s activities to ensure compliance with the Harbour Trust’s policies, procedures, and safety practices.
  • Engage with and promote the Harbour Trust’s role in the management of heritage sites.
  • Set up education props, resources and learning spaces as required for education programs.
  • Distribute resources, operate audio-visual and other technology as required during education programs.
  • Under guidance from the Education and Public Programs Officer, research histories associated with the Harbour Trust, to develop education material that meets the needs of The Harbour Trust’s Education Programs to support student, teacher, and community learning.
  • Willingness and ability to lead general interest tours on occasion to support scheduling and facilitate visitor experience.
  • Other duties as required.

 

Selection criteria

Essential (Qualifications, attributes, skills, and knowledge) 

  • Capacity to learn lesson/tour content and adapt approach and voice to maintain visitor/student engagement.
  • Demonstrated experience working with children in an education, museum or heritage setting.
  • Ensure the delivery of the program meets Stage Outcomes and aligns with the voice and messaging of the Harbour Trust.
  • Ability to deliver educational content from Early Learning to Tertiary, and to a variety of learners.
  • A desire for personal engagement with historical content, story-sharing, and the ability to empathise with different viewpoints in historical content.
  • An interest in the history, environmental conditions and cultural significance of the sites and the Harbour Trust’s history.
  • Demonstrated research and development skills, ideally in museum or heritage education.
  • Demonstrated customer service and visitor experience in an equivalent environment
  • Demonstrated communication skills – The ability to adapt voice, vocabulary and pace to meet the needs of different education Stages.
  • Ability to manage time and competing priorities.
  • Willingness and ability to travel to and work across different Harbour Trust sites as required.
  • Ability to work as part of a team and to work individually.
  • Capacity to control and manage groups of adults and children and to maintain constant awareness of work health and safety responsibilities.
  • Possession of or willingness to acquire a First Aid Certificate.
  • Availability to work Monday and Wednesday
  • A current Working with Children Check.

Desirable

  • Proven experience with students with diverse learning needs.
  • Proven experience in teaching Australian history, combined with a willingness to undertake further training specific to program content.
  • Willingness to undertake further training as required
  • Experience and/or qualifications in historical research.
  • An understanding of ACARA Curriculum documents.
  • First Aid Certificate.

 

Qualifications

Qualifications in school education, museum and heritage studies or experience in related fields.

Salary: $63,221 pro rated to weekly hours. Equivalent to an hourly rate of $32.31, plus attractive leave provisions and 10.5% superannuation.  


Application process

Applicants should send their resume and covering letter to employment@harbourtrust.gov.au by COB 6 October 2022.  Only shortlisted candidates will be contacted.

Property Leasing Officer (Fixed Term 12 Months)

The Property Leasing Officer will assist the Manager – Property and Leasing Management and the Head of Property and Leasing Management and Director of Commercial (from time to time) with prospecting potential lessees, actioning new leases, maintaining records and managing lease renewals and provide general leasing management of properties across all Trust sites. This includes the construction of all marketing material for leasing opportunities and the provision of leasing services in accordance with Trust processes and procedures. The role is to cover a 12-month maternity leave vacancy. The Harbour Trust will also offer flexible working arrangements.

Role accountabilities
  • Provide efficient service delivery of commercial leasing functions for the Trust ensuring compliance with the Trust’s objectives, processes and procedures.
  • Actively promote Trust sites in order to generate revenue in accordance with Trust objectives whilst having consideration of the fit between potential lease candidates and the Trust’s heritage and unique property requirements.
  • Provide campaign management including drafting and construction of advertising materials.
  • Provide assistance as required for the delivery of site specific tenant searches including Open Leasing, Expression of Interest and Request for Proposal initiatives as directed by the Manager- PLM.
  • Assess, evaluate and make recommendations based on applications received for rental premises and licensed premises and make recommendations to the Manager – Property and Leasing Management, Head of Property and Leasing Management and the Director PLM, Tenant Selection Committee (TSC) and Board as appropriate.
  • Prepare Tenant Selection Committee Papers , Board or Ministerial presentations as required.
  • Strong understanding and application of tenant obligations relating to site specific Planning regulations and Heritage considerations.
  • Work closely with other Trust departments such as Marketing, Parklands and Asset Management, Finance and Planning to achieve Trust goals and objectives.
  • Understand and support the Trust’s Code of Conduct, policies and procedures, and ensure that workers follow policies and procedures and are working safely.
  • Maintain and efficiently record all client interactions in compliance with guidelines set and within Trust standards.
  • Review and provide Leasing strategies for consideration of the Manager – PLM on all long term vacancies across all sites.
  • Proficient in the use of a Property CRM Maintenance of the enquiries database, all site vacancy report schedule, assist in taking meeting minutes and other duties as required. Provide regular leasing statistics and updates showing vacancy rates, income generation etc per site to the Property and Leasing Management Team.
  • Negotiate best possible outcomes with applicants as required.

Selection criteria

Essential (Qualifications, attributes, skills and knowledge)

  • Leasing professional with experience and expertise in front end commercial leasing, preferably across different asset classes with the ability to deal with multiple internal and external stakeholders.
  • Demonstrated marketing and sales skills in seeking and obtaining purpose sought tenants.
  • Ability to research, gain an understanding of and make recommendations about a diverse range of business types and uses to suit Trust objectives.
  • Excellent interpersonal and communication skills with the ability to negotiate to deliver strong commercial returns whilst fulfilling the Trust’s wider planning objectives.
  • High level written communication skills including the capacity to review contracts, construct Tenant Selection Committee papers and business proposals.
  • Demonstrated ability to maintain a high level of confidentiality, self motivation and professionalism.
  • Strong stakeholder and partnership management skills.
  • Ability to work in a team environment.
  • Demonstrated ability to prioritise, time manage and manage workloads with competing demands.
  • Demonstrated ability to implement Government policies on Workplace Diversity, Workplace Participation and Work Health & Safety.
  • Current drivers’ licence.
  • Willing to undertake a Police Check.
  • Australian citizenship or the ability to work in Australia.

Qualifications
  • A degree or extensive experience in Property, Business or associated relevant area.

Desirable

  • Experience and understanding of heritage properties.
  • Experience with leasing capital works properties.

Applicants should send their resume and covering letter to employment@harbourtrust.gov.au by COB 12 October 2022. Only shortlisted candidates will be contacted.

Salary range for this role is $86,399 to $99,990, plus 10.5% superannuation.

Guest Services Officer (fixed term - 6 month contract, part time - 3 days)

Role overview

The Guest Services Officer is responsible for welcoming accommodation, camping and event patrons to Cockatoo Island on arrival and to process check ins and departures.  You will also provide excellence in customer service, providing advice, information, and hospitality services throughout their stay.

This role is made for a person with customer service excellence focus, who relishes learning about the history and operations of Cockatoo Island, who can think on their feet, deliver results and loves working in a team environment.  The position will be working on three days per week,  on the beautiful Cockatoo Island! 

Role accountabilities 
  • Meet and greet paying accommodation guests and event patrons to Cockatoo Island and complete financial, guest and reservations processes in accordance with the Trust Operations Manual
  • Assist the Manager with the smooth running of the camping facilities and accommodation and the daily hiring out and maintenance of accommodation, camping and hire equipment
  • Liaise with the cleaning and accommodation attendants to ensure all accommodation and event facilities are cleaned prior to guests’ arrival and maintained at a high standard at all times
  • Write required reports and gather guest feedback as according to the operations manual
  • Deal with minor guest disputes and grievances
  • Provide relief duties when the Accommodation Manager is absent
  • Work closely with the Booking Officer and be competent to assist where required with new reservations and enquiries
  • Be an invaluable member of the CI team building and maintaining relationships with tenants, volunteers, rangers, security, and events staff
  • Provide relevant information to guests about the offerings on CI and suggestive sell to enhance the guest's experience
  • Ensure guests are familiar with the island’s facilities and activities, co-ordinate activity bookings, keep informed of daily activities on the Island and be able to inform and assist where required.
  • Ensure that all conference rooms and facilities are maintained and set up daily and provide assistance to conference attendees as required
  • Maintain stock levels of supplies and items for the campground shop and facilities
  • Assist with the implementation of the emergency procedures in the case of any such emergency

Selection criteria
  • A minimum of 2 years demonstrated experience in a similar role in hospitality, liaising with guests and accommodating their needs.
  • Knowledge or understanding of RMS booking system and IT knowledge and skills in Microsoft Office (Word, Excel and Outlook).
  • The ability to deliver exceptional 5-star customer service, have exceptional personal presentation and a friendly and outgoing disposition to provide high quality tourism experience for camping and accommodation customers.
  • Demonstrated ability to prioritise, time manage and manage workloads with competing demands.
  • A team spirit, with a willingness to assist in all area’s when required to ensure that we exceed guest expectations at all times
  • First Aid Certificate
  • Current Drivers Licence.
  • Willing to undertake a Police Check & Working with Children Check
  • Australian citizenship or the ability to work in Australia.

Desirable

  • Accreditation from a recognized institute with focus on Hospitality Operations

Application process

The salary range for the Fixed term, part time role is $64,578-$71,119 per annum pro-rated to weekly hours, plus 10.5% superannuation.

Applicants should send their resume and covering letter to employment@harbourtrust.gov.au

The closing date is COB 12 October 2022. Only shortlisted candidates will be contacted.

 

 

Property Officer (full time)

The Property Officer assists the Property & Leasing Management Team deliver Property Management and tenant related services to the Harbour Trust tenants across all Harbour Trust sites.  This includes the management of the Trust’s residential property portfolio as well as property management of the commercial portfolio.  You are the first point of contact for the delivery of high-quality services to the Trust’s residential and commercial portfolios.

 

Role accountabilities
  • Build and maintain positive relationships with key stakeholders to facilitate effective contact and relationship management and achieve the most appropriate and desirable outcomes for the Trust.
  • Assist with maintaining tenant lease negotiations, lease renewals, annual rent reviews and other trigger points within lease agreements to standards required.
  • Manage the process of collating lease and license agreements and prepare paperwork for Executive Director approval. 
  • Coordinate tenant maintenance, liaising with other Trust Divisions to ensure tenant needs are met in a timely fashion and coordinate arrangements with lessees for periodic inventories, surveys and inspections including contractor access. When required, initiate basic Planning Approvals for tenants 
  • Assist with input to the building maintenance program including the generation of condition assessments, provide recommendation of works to the Property Leasing and Management Team and Building and Site Services Teams and the maintenance of appropriate records and logging of jobs through the Pinnacle system.
  • Ensure tenant compliance with lease obligations and provide input as requested to assist the Manager Property and Leasing and Head of Property and Leasing Management to review and update leasing and licensing policies and procedures as required.
  • Coordinate and execute vacate inspections and manage the tenant makegood process.
  • Administer property system (CRM) and maintain all records in compliance with guidelines set and within Trust standards complying with the Trust’s leasing policies and procedures.
  • Effective administration of Property portfolio which includes rental collections and associated financial tasks.
  • Provide regular reporting to Head of Property and Leasing Management on Residential portfolio matters.
  • Other duties as required.

 

Selection criteria

Essential (Qualifications, attributes, skills, and knowledge) 

  • Demonstrated experience in property management in commercial and residential fields.
  • A high level of interpersonal and communication skills with the ability to develop good working relationships with a wide range of people/agencies both internally and externally negotiate 
  • The ability to produce well written reports for stakeholders.
  • Demonstrated ability to maintain a high level of confidentiality, self-motivation and professionalism.
  • Proven skills in using word processing, spreadsheet and presentation software packages.  
  • Ability to work in a team environment.
  • Demonstrated ability to prioritise, time manage and manage workloads with competing demands.
  • Demonstrated ability to implement Government policies on Workplace Diversity, Workplace Participation and Work Health & Safety.
  • Current drivers licence.  
  • Willing to undertake a Police Check
  • Australian citizenship or the ability to work in Australia

Qualifications

Desirable

  • Experience with heritage properties.
  • Membership of appropriate real estate bodies.
  • Appropriate Tertiary or industry qualifications. 

The salary range for the ongoing , full time role is $79,215 to $84,908 plus 10.5% superannuation. 

Applicants should send their resume and covering letter to employment@harbourtrust.gov.au by COB 10 October 2022. Only shortlisted candidates will be contacted.

Casual Tour Guide and Education Program Guide
Role overview

The Harbour Trust engages casual Guides to tell the history and significance of the Sydney Harbour Federation Trust’s sites at Cockatoo Island and Sub Base Platypus, North Sydney. 

The demand to deliver these stories is now increasing and we would like to invite interested professionals to apply for either the Tour Guide and/or Education Program Guide roles.

General Tour Guide

General Tour Guides deliver tours to the general public, families, and special interest groups. To be successful in this role you will need to have experience in tourism, heritage or museum guiding or demonstrated experience in teaching.  Your availability to work weekends is necessary.

Education Program Guide

The Education Program Guide is responsible for communicating the history and significance of the Harbour Trust sites (predominantly Cockatoo Island) to schools and other educational institutions. Education programs are linked to NSW Syllabus and Australian Curriculum Outcomes and are developed to ensure student engagement, connection, and historical learning.

Programs are developed and delivered in education Stages. Content and communication (ideas, vocabulary, and questioning) within the programs are specific to each stage. Applicants for the role of Education Program Guides will need to have experience in the delivery of school education programs either in the classroom or in the museum and heritage sector. Education Program Guides should be experienced in adapting engagement strategies, within content parameters, to ensure best education practices.

To be successful in this role you will need to have qualifications in school education, museum and heritage studies or experience in related fields.  Education Program Guides conduct tours Monday to Friday, primarily on Cockatoo Island.

Application process

If you are interested in joining the Harbour Trust as either a casual General Tour Guide or casual Education Program Guide, please include in your covering letter what interests you about sharing history and its stories with the public and outline your previous experience. Please note, these are two distinct guiding roles and there is no cross-over between the roles. Applications and resumes are to be submitted to employment@harbourtrust.gov.au.

This is a talent pool and as such, applications will be reviewed as positions become available. Applications for this pool will remain open until 31 June 2023.